What are your opening hours?
24-7. Furberry is an online store and we are here for your convenience.
What are my payment options?
Furberry offer secure credit card payments accepting bank card, master card, visa & debit cards through PayPal or you can use your balance in your PayPal account. With PayPal you can pay with credit cards or debit cards even if you don’t have a PayPal account. We also offer direct bank deposit, cheque or money order, if you require this function please email us. Funds must be cleared before goods are shipped if you are paying via cheque.
Are my credit card/debit card details secure?
YES. When you reach the Furberry checkout you will see the PayPal symbol indicating you are in a secure webpage. PayPal does not share your financial information with Furberry.
How long will my delivery take?
Your item(s) will be shipped within 48-hours, Monday to Friday or once payment has cleared. Orders placed over weekends or public holidays will be shipped the next business day. You will be notified via email once your order has been dispatched. All orders are shipped via Australia Post.
How much is postage?
Postage is a flat $12 within Australia, or you can choose an express service for an extra $7. Some bulky items (such as beds) will attract an additional $30 postage fee. The postage applicable to your order will be automatically calculated for you when you reach the checkout screen.
How do I work out my pet size?
Pets come in all shapes and sizes and differ breed to breed; even the same breed may differ in size. We recommend that you always measure your pet according to our sizing guide. If you are unsure please contact us and we will be more than happy to assist you. All clothing is shown as the chest & back measurement in centimeters on the website.
What if you don’t have the size or colour in stock that I want?
Please contact us and we will endeavor to get the item you require in. If you see something you like and we don’t carry it please ask because we may be able to get it for you.
What if I am buying a gift for someone and don’t know what to choose?
Don’t worry Furberry offer gift certificates, so you can choose a Furberry gift certificate to the value of $25, $30, $35, $40, $45 or $50. Furberry gift certificate purchases must equal or exceed the amount of the gift certificate not including postage. The amount of the gift certificate needs to be used in the whole transaction, as you will not be issued with a balance amount. Each certificate is printed professionally and comes in its own satin finish envelope.
Do you deliver overseas?
Furberry will happily deliver anywhere in the world. Please contact us to arrange a quote.
What is your exchange/refund policy?
Furberry have sourced only the very best products from around the world. We are confident that you and your pet will love the new purchase. However if you are not happy with your product(s) purchased we are more than happy to exchange, refund or offer a Furberry store credit. Contact us to arrange for the return of the goods, we will issue you with a return number. The goods must be returned within 14-days in their original and unused condition, and they must be well packed to avoid damage.
If the goods are faulty they must be returned within 14-days in reasonable condition. Refunds will be made via your original form of payment. Shipping charges are fully refundable on faulty items only.
We do not accept items returned via COD and we do not refund shipping charges.
All food products, personalized products & grooming products excluding towels and grooming kits are “final sale” and can not be exchanged or returned.
Please email us at firstname.lastname@example.org and one of the Furberry Team will be in contact to arrange your exchange, refund or store credit.
How do I use Furberry store credit?
Furberry store credit is valid for one year from date of issue. When you are at the checkout screen enter your credit code number in the “gift certificate code” field. Please note your order amount must equal or exceed the amount of your store credit not including postage, as you will not be issued with a balance amount should you not use the whole credit amount in the one transaction.
I have a Furberry Gift Voucher, how do I use it?
Furberry gift vouchers can be redeemed when you are at the checkout screen. Enter your gift voucher code number or word in the “coupon code” field and press redeem. Please note your order amount must equal or exceed the amount of your gift voucher not including postage, as you will not be issued with a balance amount should you not use the whole voucher amount in the one transaction.